The other day I stopped in a McDonald’s and had one of the most
unbelievable customer service experiences I have ever had. By
unbelievable I mean BAD. I ordered my usual unsweet ice tea, they
handed me a cup, I paid for it, all the usual steps. I then went over
to the drink dispensary, or whatever it is called, to pour my drink.
Typically there is a container of sweet tea and a container of unsweet.
This day there were two containers of sweet so I thought maybe I was
just being dense and there was missing it. I stopped a lady walking
past and asked if there was any unsweet tea. She looked at me and, I
kid you not, said “no” and walked on.
As I just stood there in shock just not believing that someone would
be so blatantly rude another employee, who overheard the exchange, came
over to me and got me what I needed. Then proceeded to ream the other
employee and yell at the manager about the other employee and generally
caused a ruckus.
Then I was happy, after all I had my ice tea, but am still appalled
at the behavior of the employee at the McDonald’s. We are currently in
a time where many folks don’t have jobs. So if you don’t want yours to
the point that you are going to be rude, then let someone else have it.
Laina